Hello
Jill's and Lucy's mail server is scheduled for maintenance and upgrade, which we hope to complete in 24 hours.
During these hours, you won't be able to access your service, but incoming emails will still work.
Thank you!
Hello everyone,
Lucy is now 95% restored. Most of you will notice the retrieval of your data and the ability to log back into Mailbux.com.
If you observe your data but still cannot log in to Mailbux.com, please open a ticket and let us know.
The issue is solved, and restoration is in progress we can't do anything to make it faster. should be complete soon you will see the emails and domains back.
We understand how important emails and communication with your customers are to you. Please note that you won't lose any incoming emails on the days the service is not available for you. Although we thought the issue wouldn't recur, it unexpectedly arose during the server transfer. The engineers have successfully transferred to a new branded server, and the restoration will take some time.
Sorry for the inconvenience.
Hello
Most likely, all restores will be completed by the end of Monday (US/Central). You can start using the accounts once they are restored.
Mailbux is available for the accounts that have already been restored. Please make sure to perform the cache clear using this guide:
https://mailwish.net/guides/clear-mailbux-cache/
Hello
To use https://mailbux.com again with Lucy server, you will need to perform a quick clear application data in your browser/mobile/mobile app to allow reconnect again into your emails:
Google Chrome:
1) Open F12(Console log) to open the Developer tools.
2) Click on the Application tab
3) Click Clear Site Data to remove old data
Other browsers:
Firefox:
Please review the following guide https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Internet Explorer:
Please review the following guide https://community.qlik.com/t5/Official-Support-Articles/How-to-Clear-All-Browser-Cache-or-for-specific-site/ta-p/1710298
Android Mobile App(Mailbux):
Please review the following guide https://mailwish.net/blog/how-to-clear-app-data-on-android/
We are aware of the current status of the Lucy server and have working to resolve the issue. This is a completely new, rebuilt with all new hardware, a server from its predecessor of the same name which failed recently.
The issue should be fixed up in about 12 hours. don't worry you won't lose Inbound emails.
The server is acting similarly to how one might expect it to act if drives were disconnected. Data center staff have already reseated the physical disks with no changes, so we want to consult an expert on the hardware. Thus a hardware expert has been called in to investigate the issue. Sadly it is early in the day on a Saturday, so things have not progressed as quickly as would be desired, but the expert is now on site investigating.
Sorry for the inconvenience; that should not have happened. We understand that you were in conversations with your customers or involved in any other operations when it suddenly stopped. We truly apologize for this. Our engineers are working hard to fix the issue, and it is currently in progress. It will be fixed soon.
Hello
The issue with the Lucy server resembles that of some of it's disks being removed from the server. This is a hardware RAID10 configuration, there shouldn't be any problem here which is fatal. That a completely different server which shared the same name as this one experienced a storage related failure recently is a coincidence worth writing a book about, but there can be absolutely no way that the events are connected.
Should be resolved up to 1 hour
We're about to set users loose on the Lucy server. Here's what you need to know:
- We can't turn on Mailbux tonight, the MySQL versions are incompatible. Use https://webmail.mailwish.net if you need to use webmail.
- Your old emails aren't there. They're NOT GONE! Don't worry. The goal was to get you into your accounts so you can start sending/receiving mail. It's going to take longer to get your old emails back in place. It might take a few days, honestly. That's why we didn't want to wait for that to bring it online.
- There might be unexpected oddities. Hopefully, they'll be few.
- Any email users that can't login should be able to in less than 1 hour.
Lucy Server:
Still working on restoring backups.
If you wish to use Jill server until Lucy is back, please open a ticket and we will transfer your service to Jill, however, please note - that the data is not transferred, we will transfer the data to Jill(Email, Domains, other data) once Lucy is back. you will able to use Jill and add your domains/emails in the meantime to keep working with your business.
We have received all the support tickets and simply can't rush the process. please be patient, all the mail systems will be back to operating as soon as possible.
Jill Mail server is operational as expected.
Hello
Lucy Server:
Still working on restoring backups. It's not that it isn't working, it's that it's a painfully slow process. We have to talk about that problem later though, the first priority is getting this online. While the backup effort is ongoing, we are still trying some radical things to bring the original server back online. It may be a long shot, but we're not leaving any angle of this on the table. Everything must be tested to bring the best and fastest resolution.
If you wish to use Jill server until Lucy is back, please open a ticket and we will transfer your service to Jill, however, please note - that the data is not transferred, we will transfer the data to Jill(Email, Domains, other data) once Lucy is back. you will able to use Jill and add your domains/emails in the meantime to keep working with your business.
We have received all the support tickets and simply can't rush the process. please be patient, all the mail systems will be back to operating as soon as possible.
Jill Mail server is operational as expected.
Sorry for the inconvenience.
As we've continued working on the original Lucy server, we've had ups and downs. At one point we actually got it to ping, but the filesystem quickly went readonly and wouldn't mount again. We're still working on moving backups to a new server, independently of our attempts to repair the original server. An ETA would be irresponsible, there's simply no way to have any kind of estimate right now.
We are currently addressing a network issue on our mail server, and our team is actively working to resolve it. Please rest assured that we are taking all necessary measures to minimize any impact on our services.
During this period, we want to reassure you that we have implemented measures to ensure that no incoming emails are missed. Our team is diligently monitoring the situation, and we will keep you updated on the progress.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to restore full functionality.
Thank you for your patience.
We wanted to inform you that we are currently experiencing network issues. Our dedicated team of engineers is actively working to identify and resolve the issue. We understand the impact this may have, and we appreciate your patience as we work towards a swift resolution.
Thank you for your understanding.
UC Technical Departement
Server Status
Below is a real-time overview of our servers where you can check if there's any known issues.
| Server Name | HTTP | SMTP | POP3 | IMAP | Uptime |
|---|---|---|---|---|---|
| Arrow MailWish Server |
|
|
|
|
99.9% |
| FullSpeed Cloud Network |
|
|
|
|
99.9% |
| Jill Mail Network (Virginia, USA) |
|
|
|
|
99.9% |
| Jill Second Server |
|
|
|
|
99.9% |
| Lucy Mail Network (Sachsen, Germany) |
|
|
|
|
99.9% |
| Mailbux.com |
|
|
|
|
100% |
